FAQ
About ABRACOM
Benefits of working at ABRACOM
At Abracom we are specialists in providing solutions for the sanding and finishing of surfaces. By choosing Abracom as your abrasive solutions supplier, you will enjoy a number of advantages:
- Advice on surface sanding: as specialists in abrasives, we offer you the technical advice and personalised guidance you need to select the most suitable products to improve your sanding and surface finishing processes.
- Fast and flexible service: as an experienced manufacturer, we produce all types of customised abrasive belts, as well as rolls, discs and sheets of sandpaper, within a maximum of 48 hours. You will receive your abrasives order in the shortest possible time, and with the manufacturer's full guarantee.
- Prices direct from the factory: we offer you very competitive prices, without intermediaries, as well as flexible purchasing conditions. We are the ideal supplier for industries and professionals who wish to improve their processes and purchasing conditions.
- Wide range of abrasives and accessories: We offer specific abrasives for each type of material. We have a wide variety of abrasives and different alternatives, quality products and economical prices to meet the needs of our clients. We are a comprehensive supplier with a wide range of accessories related to sanding.
- Professionals: We seek to establish long-term relationships based on mutual trust. With a track record of more than 35 years, we are a professional, friendly and reliable supplier.
Our brands
At Abracom we seek the best solution for our clients. We are a company with no brand ties. As a result, we select and collaborate with different manufacturers, specialists in the main industries, distributing their products in the most compatible way for both: with printed brand, with own brand or unbranded, according to the circumstances of each manufacturer and the market.
Belts and rolls for wood and varnish: EKAMANT, IMPERIAL ABRASIVI, BRAVUS.
Belts and rolls for metal: DEERFOS, NORTON, UNBRANDED, BRAVUS.
Velcro discs and sheets for all sectors: UNBRANDED.
About orders
I would like to buy from Abracom. What do I have to do to place my first order?
To buy for the first time on the Abracom website you must log in or, if you have not yet registered, you must click on the “I want to be a client” button (at the top right of the main menu) or click here.
Once you have filled in all the fields in the form on the “I want to be a client” page, we will register you on our website within 24 hours. You will receive a confirmation email with the steps to create your own password, and from that moment you will be able to access the online store.
You will only have to do this process once. For the following purchases, you will only have to log in with your username and password.
If you have any queries or problems, please contact us via live chat, telephone, WhatsApp, or by clicking here.
What is the minimum purchase amount?
At ABRACOM, we do not ask for a minimum quantity or minimum purchase amount. We are aware of our clients' needs. This is why we immediately handle any order, no matter how small, and we adapt to your needs.
How should I place my orders?
You can place orders through our online shop, simply by logging in or, if you are a new customer, by registering, clicking here. You can also place your order by emailing us at [email protected] or by WhatsApp at 655 65 57 61.
When you place your order, we will send you an email with the confirmation and the date the products will leave our premises.
From what amount will I get free shipping?
All shipments to anywhere in mainland Spain are free from 75 euros (excluding VAT). For the Balearic Islands, you will receive free shipping from 190 euros.
For shipments to Ceuta, Melilla and the Canary Islands, please check our conditions.
For shipments outside Spain, please check our conditions.
If I do not reach the minimum purchase amount for free shipping, how much will the transport costs be?
We charge a fixed amount of €7 for shipments to the peninsula; for shipments to the Balearic Islands, the shipping fee will be €10. For other areas, please check here.
The shipping fee will be included in the dispatch note.
When will I receive my order?
At ABRACOM we are committed to manufacturing and shipping made-to-measure products within a maximum of 48 hours, sending the other standard products within 24 hours.
When we receive your order, we will send you a confirmation message including the expected shipping date. In the same way, once the goods have been collected by our transport agency, we will inform you of the details of your shipment.
Can I send my transport agency to collect my order?
For organisational and efficiency reasons, at ABRACOM we centralise all shipments with our transport agencies, with which we have already established specific pick-up times. For this reason, it is not possible to work with other agencies.
How can I pay for my orders?
If you are a new ABRACOM customer, you can pay for your orders by: Bank transfer in advance, Credit card payment and Bizum.
If you are already a customer, payment will be made by direct bank transfer.
Can orders be returned?
At ABRACOM, we accept returns of standard products, as long as they are in perfect condition and in their original packaging.
However, we will not accept returns of made-to-measure products.
How can I process a return?
Provided that the conditions of the previous point are met, we will accept returns within a maximum period of 14 calendar days from receipt of the product. Before returning the product, you must inform ABRACOM by emailing: [email protected] or by clicking here, and ABRACOM will inform you of the steps to follow to process your return.
Can I speak to a technician?
At Abracom we are happy to help you solve any query or problem related to the sanding process. Contact us through: [email protected] and our technicians will provide you with the advice you need.
More questions?
For further questions and inquiries, you can contact each department directly:
- - Administration: [email protected]
- - Sales: [email protected]
- - Marketing: [email protected]
- - General: [email protected]